customer service

Why I went ‘full Karen’ on a debt collection company

Premium Content Why I went ‘full Karen’ on a debt collection company

I had enough with this credit company that would not stop calling me.

Man’s ‘unacceptable’ find on pub receipt

Man’s ‘unacceptable’ find on pub receipt

Pubgoer claims he was sent a ‘racist’ order through anonymous app

Coles’ new move to save lives

Coles’ new move to save lives

Coles saving lives with defibrillators in all stores,

Hino launches online recall tool for owners

Hino launches online recall tool for owners

If their truck is affected, customers can resolve it

'S**t like this does happen': Fashion queen’s brutal video

'S**t like this does happen': Fashion queen’s brutal video

“As a business owner I’m super-embarrassed about all of this."

How Telstra drove me to tears

How Telstra drove me to tears

I'm not the first person to be driven to tears by Telstra

Parents angry at Amazon stuff-up

Parents angry at Amazon stuff-up

His order was cancelled without warning

Is this Telstra's angriest customer?

Is this Telstra's angriest customer?

It's a story of mistaken identity and a ruined honeymoon

Jeep destroyer says company has major change of tune

Jeep destroyer says company has major change of tune

How one angry customer taught car giant a lesson in customer care

Disabled woman refused service at beauty salon

Disabled woman refused service at beauty salon

Business must be brisk to turn away customers

Olympic champion "humiliated" by staff during flight home

Olympic champion "humiliated" by staff during flight home

Olympic champ humiliated during an incident on a flight home

Is it ever okay to talk on your mobile while being served?

Is it ever okay to talk on your mobile while being served?

Talking on mobile phones in shops has sparked an online debate

What is worse, bad customer service or rude customers?

What is worse, bad customer service or rude customers?

VIDEO: How do you rate customer service and customers on the Coast?

14 questions to ask yourself about your customers

14 questions to ask yourself about your customers

Sales people have about 15 seconds to make a good impression

OPINION: Focus needed on customers

OPINION: Focus needed on customers

Focus needed on customers

Takeaway owner goes out of her way for customer

Takeaway owner goes out of her way for customer

Takeaway owner offers top customer service after mistake

Tweet about service sees man and children pulled off flight

Tweet about service sees man and children pulled off flight

A man and children were pulled off a flight for tweeting

His name is Ed, he works at Woolies, and we love him

His name is Ed, he works at Woolies, and we love him

Do you have a fan club at your place of work? Ed does.

Why your customers don’t return

Why your customers don’t return

Can't find repeat customers? This might be why

Next