Townsville Airport. Picture: Evan Morgan
Townsville Airport. Picture: Evan Morgan

Woman hurt in airport toilet after being injured by door

A WOMAN was hospitalised with a laceration to her arm after an automatic door closed on her at the Townsville Airport.

Mackay woman Donna Scott, 61, had just arrived in Townsville for a holiday on New Year's Day when she went to use the airport disability toilets about 9.30am.

Ms Scott said, using her Rollator walking aid, she was not able to exit the bathroom in time before the door closed on her.

"It just wouldn't stop, I couldn't hold it back and it tore such a deep layer of flesh off me. I was terrified it was down to the bone," she said.

"It came at me with a really strong force. If you've got a toilet for disabled people, obviously they're not going to be the strongest in the world."

A Hertz car rentals employee witnessed the incident and used a company first-aid kit to bandage Ms Scott's arm.

Paramedics were called and took Ms Scott to the Townsville Hospital. The large gash was treated but Ms Scott remained in hospital for unrelated issues.

Husband Bill Scott said he returned to the airport later that day, and was concerned when he saw the door was not sealed off.

"I checked the door before leaving on the 4.30pm flight back to Mackay, and was surprised to find that the closing pressure was as strong as when we left it that morning," he said.

Townsville Airport chief operating officer Kevin Gill said the toilet was temporarily closed that afternoon.

"We don't believe the door was faulty, it was checked by the installation company and found to be fitted and installed to the manufacturer's and Australian standards," he said.

"We have reviewed the parameters and we've made some minor (adjustments) to further increase the sensitivity to prevent any further incidents occurring.

"We'll review the operation further next week."

The new automated doors were installed mid-December.

News Corp Australia

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