Westpac apologises for "Asian" email

Westpac sent an email calling a customer
Westpac sent an email calling a customer "Asian" David Stuart

Westpac NZ has apologised for sending an email to a customer containing the greeting "Hello Asian".

The email only affected one customer and the word "Asian" was in the place of where the customer's name should have gone.

The reference to Asian appeared in the subject line and in the body of the email. The email read: "Hello Asian" and "Asian, your statements are moving online".

In a statement to the Herald, Westpac NZ spokesman Chris Mirams said the error was regrettable and the bank had apologised to the customer concerned.

"We have looked at how this happened and can confirm no ethnic information is collected in this process and are confident it will not happen again."

Topics:  asian editors picks email error westpac

Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

PHOTOS: Meet our kindy students

Newrybar Public School

My First Year commemorates the start of school for kinders

Johnny Cash tribute will take you back to Folsom Prison

COUNTRY: Singer Daniel Thompson as Johnny Cash.

Johnny Cash The Concert Revisits Johnny Cash at Folsom Prison

Local Partners