Technology allows for flexibility, access and convenience - as long as it keeps working.
Technology allows for flexibility, access and convenience - as long as it keeps working. iStock

Update your approach and seek help if needed

I'm writing this as a result of my direct experience recently with technology and a focus on the positive learning that I had, rather than describing the incredible frustration that was very apparent when my new laptop PC updated and became almost useless.

Our roles require us to be very mobile as we both travel a lot for clients. Over time I have ensured that we upgraded our systems and hardware to allow for as much flexibility, access and convenience as possible and - after a few sceptical and cautious years - we finally migrated everything to the cloud.

Now I'm not sure about you, however I describe myself as an "end user” when it comes to technology. I love it and have lots of techno gadgets and wireless thingamabobs that work really well when everything else is working.

I can figure my way around most things up to a point where I get incredibly frustrated that what is supposedly a click of the mouse, a download or two, enter a password, download again, restart and everything just works - but it doesn't. And no amount of searching for the solution online, and applying those, works.

Well, I got to that point recently. It wasn't going to be pretty. My stress levels were elevating after three weeks of trying to find the solution only to contact the major global company that manufactures my PC to find that there is no solution and they - very quickly and kindly I thought - provided a replacement.

On arrival I then had to do everything that I had done before - update, create accounts, find my data, update again, find my apps, remember my passwords. Passwords? Uh-oh!

After going down the rabbit hole several times, approached a heart attack (which I've had two) when I thought my lifetime of photos and music had disappeared then finding them on another hard drive, I finally came to my senses. I went to a tech support company here who were just fantastic.

Over two hours the young man who helped me demonstrated an ease of talent and a grace of patience as he configured, re-configured, downloaded, uploaded, updated and generally fixed and found all of the apps and programs that I'd "lost” and set my new PC up with back-ups, fail safes and instructions that I could follow easily should I get into trouble again.

The learning for me was pretty straightforward; realise what you're good at and do that and realise what others are good at and use that.

The other thing is do it sooner rather than later. It'll maintain your blood pressure and equilibrium much more effectively than getting to the point where you want to punch more than information into your computer.

Nick Bennett is a facilitator, performance coach and partner of Minds Aligned: mindsaligned.com.au


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