NRMA
NRMA

NRMA to shut down Alstonville branch

THE Alstonville branch of the NRMA will close its doors next week and customers will be diverted to Lismore or Ballina for service.

It is understood three people will lose their jobs.

NRMA Insurance spokesman, James Rickard, said the decision came after a strategic review of the retail face-to-face network last year.

He said the Alstonville branch would cease trading on March 28.

"While we continue to provide various options for our customers to contact us, each of our branch and agency locations needs to be a sustainable business," he said.

"After an evaluation, taking into account customer usage and community footprint, we have decided to close the Alstonville location.

"As with any operation, we're continually reviewing all parts of our business to ensure we are best meeting both our customer and business needs."

Regular customer Greg Kershaw said it was a disappointing outcome.

He had a number of NRMA policies and had always been "pleasantly surprised and pleased" if he needed to discuss issues with staff.

He said not everyone wanted to use online services and urged concerned customers to voice their concerns with the NRMA.


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