North Coast holiday parks get TripAdvisor honour
TWO North Coast Holiday Parks in Lennox Head and Clarkes Beach managed by the NSW Crown Holiday Parks Trust have received a 2016 TripAdvisor Certificate of Excellence for their consistent outstanding reviews made by guests on the website.
Now in its sixth year, the award celebrates excellence in hospitality and is awarded to establishments that consistently receive great reviews on TripAdvisor.
Eleven holiday parks were honoured by Trip Advisor from North Coast Holiday Parks and South Coast Holiday Parks, which form part of NSWCHPT's group of 35 parks and boutique accommodation.
NCHP Lennox Head Managers, Aaron Matenga and Deb Smith said it all came down to great customer service and great customers.
"You receive great guests and you give great service and it makes the entire experience," they said.
"That's what keeps our rating up and earns our park industry recognition."
NCHP Clarkes Beach Managers, Nancy and Paul Sparkes said there was nothing more satisfying than see someone having a great time at their park and were pleased that their team's dedication to quality service was being recognised on TripAdvisor.
NSWCHPT CEO Steve Edmonds said the acknowledgement from TripAdvisor of excellence in customer service demonstrated that the Trust, Park Managers and all of their teams were committed to delivering the highest professional standards.
"I am proud that our parks are consistently receiving industry recognition for being the best they can be," Mr Edmonds said.
"Our parks are in some of the most sensational locations in New South Wales and they all operate under the same Vision of providing the most memorable experiences possible for families and visitors to the area."
The Trip Advisor Certificate of Excellence accounts for the quality, quantity and recency of reviews submitted by travellers on TripAdvisor over a 12-month period.
To qualify, a business must maintain an overall TripAdvisor bubble rating of at least four out of five, have a minimum number of reviews and must have been listed on TripAdvisor for at least 12 months.