News

Family booted off Bali flight for 'refusing allocated seats'

*WARNING: VIDEO CONTAINS COARSE LANGUAGE*

FURIOUS social media users are lashing out at Jetstar after a family was kicked off a flight from Bali to Adelaide - but the airline is standing by its decision.

In a video posted to Facebook by Vincent Bamforth who was on flight JQ128 on January 10, the family can be seen packing up their belongings while two Jetstar crew members watch on.

The family is then seen being escorted off the flight.

To date the Facebook post has received over 300 shares and almost 500 comments. The video has been viewed more than 85,000 times.

Jetstar has stood by its decision to remove the family from the flight, saying they refused to take their allocated seats.

"We had customers board a flight from Bali to Adelaide overnight who had taken other passengers' seats and refused to move to their allocated seats," a Jetstar spokesperson told News Corp Australia.

"The passengers refused to follow numerous requests from our crew so the captain decided that they would not travel on that flight.

"Like all airlines, our customers are allocated specific seats and we can't have a situation where passengers sit wherever they like. This causes disruptions to other customers and delays the flight departing."

The spokesperson said the family was rebooked to travel on a later service.

"Passengers must be seated in their own allocated seats according to the flight manifest for take-off and landing," the spokesperson said.

But Elena Della Foresta Scamoni, who said she was on that flight, commented on the Facebook video to say the crew overreacted.

"I was on that flight and the flight attendant overreacted they didn't refuse to sit like Jetstar say they just questioned why the seats were the way they were and they couldn't sit alongside their family," she wrote.

"The young flight attendant overreacted no one was rude to her they merely discussed this between each other and I heard them say it's not the attendants fault no one was blaming her, Jetstar didn't even let the 2 families explain the story, the families were shocked the attendant was upset.

"To kick two families off with young children was disgusting and completely unnecessary they were no way abusive or rude, Jetstar should be ashamed of themselves for doing such a thing to families with young children it was completely out of line ... if the air hostess can't handle being questioned then she's in the wrong industry she ruined everyone's flight delaying us all for no reason ... my son actually cried he wanted to sleep but said he was scared the lady (flight attendant) might tell him off!!!"

The dad in the video, who requested not to be named, said the Jetstar statement was "false".

"No members of my family or the other family which were removed from the flight acted inappropriately, rudely or offensively towards any Jetstar staff or other passengers. There was nothing which warranted any passenger being removed from the flight and the inconvenience to two families with young children was significant," he said.

News Corp Australia

Topics:  adelaide bali editors picks flight jetstar


Stay Connected

Update your news preferences and get the latest news delivered to your inbox.

Rainbow club shines at Gold Coast regatta

Rainbow Region Dragon Boat Club at the Gold Coast's Broadwater regatta.

Teams battled it out in blistering heat

FORECAST: Perfect storm for a lazy weekend

Rain is on the way on the Northern Rivers.

Much needed heat relief expected to continue

Regional fathers needed to fight against male suicide rates

Regional fathers are needed in the fight against male suicide rates.

If you're a father aged 28-32 take part in this widespread survey

Local Partners

Tower built, now the recruits are coming

SINCE the opening of the new Marine Rescue tower in Ballina in October last year, the volunteer organisation has had at least a dozen new recruits.

BIG RIDE: Matt to bring out smiles for Smiddy

LONG WAY ROUND: Matt Muir raises his bike in triumph on his ride last year.

Fundraiser at Yamba Shores Tavern ahead of 800km charity ride

Buddhism pioneer shares life's mission

Lama Ole Nydahl will be presenting a new documentary in Ballina.

About the first ever Western students of Buddhism in Nepal

Mr Grey is back, just fifty shades darker

SCREENING: Dakota Johnson and Jamie Dornan in a scene from the first trailer for the movie Fifty Shades Darker.

Advance screenings next week

Why Hollywood’s siding with Brad Pitt over Angelina Jolie

TOWARD the end of last month’s Golden Globes ceremony, the producer of the nominated drama Moonlight made a surprise onstage appearance: Brad Pitt.

Tensions high at pointy end of MKR's round two

Things are really heating up on My Kitchen Rules.

Games are being played around the My Kitchen Rules table

Jungle Jay sent packing from I'm a Celebrity

I'm A Celebrity ... Get Me Out Here! contestant Jay Laga'aia with Keira.

BIG friendly giant Jay Laga'aia has been eliminated from I'm A Celeb

Carson Kressley brings 'camp' to I'm a Celebrity jungle

"I am not all Park Avenue and daffodils” ... Carson Kressley.

Meet the "campest” campmate to star on I'm a Celebrity.

Star Wars: The Last Jedi mystery already solved

FILE- This undated file photo provided by Disney shows Daisey Ridley as Rey, left, and John Boyega as Finn, in a scene from the film, \"Star Wars: The Force Awakens.\" Hasbro said it is changing its Star Wars Monopoly set after an 8-year-old girl became upset that Rey, the movie's female heroine, was not included as a figure along with Darth Vader and Kylo Ren. (Disney/Lucasfilm via AP, File) MANDATORY CREDIT

A key mystery surrounding the title of episode eight has been solved

Kids' game "full of f**king paedophiles" according to dad

A mortified dad has expressed serious concerns over an online game

Lisa Marie Presley's ex caught with child pics: court

Lisa Marie Presley, at right, and her husband, Michael Lockwood back in 2010. FILE

Lisa Marie, 49, claimed she was left “sick to her stomach”

Potential home buyers punished for doing the 'right thing'

Should I go to university or buy a house?

50 more high rise buildings planned for Brisbane CBD

Height limits have been scrapped for Brisbane CBD

800,000 more people expected to work in city over next 20 years

Clarence River island paradise selling for $5M

Former Ballina councillor Margaret Howes is selling her island getaway.

GALLERY: Tropical getaway with beaches and airstrip put on market.

What $11.9m can get you on Coast's most exclusive street

29-31 Wyuna Drive Noosaville Qld 4566

This is what a cool $11.9m can get you

How a first home buyer built house with no deposit

NEARLY THERE: Construction on the first house to home orphans at Umoja began in January.



Photo Contributed

His home will be completed later this year.

Ready to SELL your property?

Post Your Ad Here!