Two of the new owners of My Perfect Cuppa in Ruthven St, Robyn Hetterick (left) and Kerri Lawardorn (centre) with staff member April Hanly.
Two of the new owners of My Perfect Cuppa in Ruthven St, Robyn Hetterick (left) and Kerri Lawardorn (centre) with staff member April Hanly.

Business proves a challenge

THE challenge of being small business owners has not been lost on Robyn and Colin Heterick.

The couple has recently purchased My Perfect Cuppa - a popular cafe in Ruthven St.

"My Perfect Cuppa is a dine in and takeaway coffee shop that caters for the early morning breakfast crowd and for the busy lunchtime crowd," Mr Heterick said.

"We offer a range of products including light refreshments, gourmet rolls, burgers and most importantly tea and coffee," he said.

One of the most difficult aspects of taking over an established business had been the couple's ability to win over established customers.

"Establishing creditability with the existing clientele as new owners the onus was on us to ensure a quality of service and quality products," Mr Heterick said.

"And then of course there is the paperwork.

"Every time you turn around someone is shoving a piece of paper in front of you wanting a signature and taking another chunk out of your starting capital," he said.

Mr Heterick said there were many great aspects of being a small business owner.

"The expectations are those that you put on yourself rather than have them dictated to you by another person or entity," Mr Heterick said.

"What we get out of your small business experience is directly related to the amount of effort in which you are willing to put in.

"At the end of the day, if our clients are happy and continue to return then it shows us that we are on the right track," he said.

Having taken over the business only in early March, Mr Heterick said the support of family and friends had been key to their initial success.

"The support and friendship that has been offered by other business owners, family and friends who have been more than willing to assist us has been fantastic," he said.

Mr Heterick said Toowoomba was a fantastic place to be a small business owner.

"As much as Toowoomba is a regional city, it still has the warmth of a small country town.

"The warmth and friendship that we have been shown just reflects a community that is strong in nature and caring towards fellow member of the community," he said.

While only being in business a short period, Mr Heterick has some advice for those looking to venture into the world of business.

"Take nothing for granted, ensure you have sufficient start-up capital, do as much homework on you business as you can and get prepared for a paperwork marathon," Mr Heterick said.


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